Accelerate Home Loans is committed to protecting your privacy and ensuring the security of your personal information. We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect information such as:

• Your name, address, date of birth, and contact details
• Financial details, employment history, and identification documents
• Credit history and other information relevant to your loan application
• Information you provide through our website forms, emails, phone calls, or in person

We only collect personal information necessary for our business functions and activities, including arranging and managing finance on your behalf.

2. How we collect and hold personal information?

We collect information directly from you wherever possible — for example, when you:

• Apply for a loan or request a quote
• Communicate with us by phone, email, or via our website
• Provide documents or complete forms
• Use our website calculators or enquiry forms

Your information is stored securely, either electronically or in physical form, and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. 

3. Why we collect, use, and disclose personal information?

We use your personal information to:

• Provide mortgage and finance services
• Assess and process your applications
• Communicate with you about your loan or other services
• Comply with our legal and regulatory obligations
• Conduct marketing (with your consent)

We may disclose your personal information to:

• Lenders, mortgage insurers, and service providers involved in your finance application
• Government bodies and regulators as required by law
• Professional advisers (e.g. accountants, lawyers) where necessary
• AFG (Australian Finance Group) and other aggregator or service partners

Some of these parties may be located overseas. Where practical, we will tell you which countries your information may be sent to.

4. Accessing and correcting your information

You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.
Requests can be made in writing to our contact details below. We will respond within a reasonable timeframe (usually within 30 days). 

5. Complaints about privacy

If you have a concern or complaint about the way we have handled your personal information, please contact us first so we can address it.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

6. Overseas disclosure

We may store your personal information using secure cloud services where the provider’s servers are located overseas. We ensure that the provider does not use your information for their own purposes and that we retain control over your data.

7. Destruction of personal information

When we no longer require your personal information and are not legally required to retain it, we will take reasonable steps to destroy or de-identify it. Under the National Consumer Credit Protection Act 2009, we must keep credit records for at least seven years.

8. Direct Marketing

We may send you marketing communications if you have given us your consent. You may opt out of receiving marketing communications at any time by contacting us or using the “unsubscribe” link in our emails.